Technical questions:
What are the PC requirements for installing Data Shredder Gold?

Why do I get the message "Registration Code Does Not Exist" when I enter my Registration code?

How do I Install Data Shredder Gold?

How do I uninstall Data Shredder Gold?


I’m seeing an error message and the program will not start.


The program worked initially, but no longer works. An error message may or may not appear when it is started.


Why do I need Data Shredder Gold?

How does Data Shredder Gold Protect me?


Why do I get a message "Some files were locked and could not be deleted"?

Does Data Shredder Gold conflict with other programs?


TECHNICAL QUESTIONS
What are the PC requirements for installing Data Shredder Gold?
Installation Requirements:

• 64MB, 20 MB hard drive space
• Microsoft Windows 98/98SE/ME, Windows 2000, Windows XP
• Intel CPU with 350 MHz and MMX, or AMD CPU with 450 MHz and 3Dnow! or higher


For free Windows updates please visit:
http://v4.windowsupdate.microsoft.com/en/


Why do I get the message "Registration Code Does Not Exist" when I enter my registration code?

This can happen if you are entering an invalid code. It can also happen if you mistype the code (many users confuse the 1 and i when typing). The best solution is to cut and paste the code field by field into the registration text field so as to avoid typing errors.

How do I Install Data Shredder Gold?
Run the installation program, provided to you after purchase and in your receipt email. Follow the instructions that appear on the screen.

How do I uninstall?
Uninstall can be performed from 2 locations. In the Start menu, under Programs, find the program's start menu entry, then click the "Uninstall" icon. Also, you may uninstall by opening the Windows Control Panel and choosing "Add/Remove Programs." In the Add/Remove programs list, select the name of the program and choose "Remove." If the program is running at the time you attempt to remove it, you will be required to reboot your PC to complete uninstallation.


I’m seeing an error message and the program will not start.
Data Shredder Gold installer does an excellent job of installing the necessary run time files. However, it is also dependent upon parts of Windows as well as files included in Internet Explorer. If you cannot start the program, update your browser and your Windows operating system to include the latest Service Pack. This can be done for free at http://v4.windowsupdate.microsoft.com/en/

By updating your browser and operating system, you can make sure that 1-you have the latest technology, and 2-any files that have been corrupted, deleted, unregistered, or moved will likely be replaced.

The Program worked initially, but no longer works. An error message may or may not appear when it is started.
It is likely that an unrelated program that used shared files that the privacy suite also uses was uninstalled, and that this program removed the shared files when it was uninstalled. To fix this type of problem, first try reinstalling. If this does not succeed, Uninstall (See How do I uninstall?) then re-download the software and reinstall again.


Why do I need Data Shredder Gold?

Generally speaking Windows stores files using two steps:
• A directory entry &
• A series of one or more clusters on a disk.
The directory entry contains all the information about that file (name, size, data stamp info, and starting cluster number). The data of the file is contained inside the clusters.
When the user deletes a file using Windows the file's data doesn't actually get deleted from disk. Windows simply marks the file's clusters as available for reuse, then marks that file's directory entry as deleted (from the directories available) by replacing the first character of the file's name with a special character. If those clusters don't get reused for another file, they are vulnerable and can be retrieved by those who know where and how to look for it.
Adding one byte to the directory that was deleted will allow the retrieve of the entire file that has been deleted. This is used in most of the "Unerase" utilities functions.


How Does Data Shredder Gold Protect me?

Data Shredder Gold makes it virtually impossible to retrieve data from a file because it literally overwrites the file's data clusters before deleting the file. A "quick" shred overwrites the file once, filling its data clusters with zeroes. This is sufficient to prevent casual efforts retrieve the data. A "Thorough" shred overwrites the file maximum 10 times, using varying bit patterns each time, so that the disk's magnetic contents are scrambled beyond any possibility of recovery, even by those who might use dedicated hardware to examine the disk. Shredder also scrambles the contents of the file's directory entry so that "Unerase" utilities can't tell either what the file's original name was, or where on disk its data was stored.
The net result is that after you shred a file, its data and all references to that data are gone for ever.

Why do I get a message "Some files were locked and could not be deleted"?
When a file is in use by the system, it cannot be deleted. The easiest solution is to examine the directory in question, and make sure the file is not a private or sensitive data file. If it is not recognizable as a file containing private data, it is easiest to leave the file alone and let it remain where it is. If it is, it is best to hit CTL-Shift-Escape to bring up Task Manager, and then locate the program which is using this file, and terminate it’s process.

Does Data Shredder Gold conflict with other programs?
Since Shredder is designed to literally destroy data, it operates at cross-purposes with other utilities that are designed to protect you from this sort of damage. Here are two specific examples of this sort of conflict, and there may be others.

Norton Utilities: This utility package includes a "protected Recycle Bin" feature. When installed and active, this feature alters the way the Recycle Bin works, including maintaining and locking its own proprietary files in the Recycle Bin's folders. Shredder will not be able to process the Recycle Bin properly as long as this feature is installed and active.

Go Back: This program protects your system by making its own separate backup copies of your files as your system operates. Shredder doesn't have access to these backups or any information about them. Therefore, it is possible to shred a file (even the entire Recycle Bin), but then have that file restored from Go Back's backup. There is nothing that Shredder can do to prevent this. If you want to ensure that your data is completely destroyed, you must discard any backup copies that Go Back(or any other such program) may have made.

In order to use Data Shredder Gold, please make sure that back up programs or anti-file deletion programs are not running concurrently with Data Shredder Gold

 

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