Technical questions:
What are the PC requirements for installing Evidence Cleaner Gold?

Why do I get the message "Registration Code Does Not Exist" when I enter my Registration code?

How do I uninstall Evidence Cleaner Gold?

I'm seeing an error message and the program will not start.

The Program worked initially, but no longer works. An error message may or may not appear when it is started.

Why isn't program X being cleaned?

The Internet Explorer History cannot be cleaned.

Why do I get a message "Some files were locked and could not be
cleaned"?


What is the Index.Dat file?

How is the Index.Dat File Deleted?

How can I verify the Index.Dat file was cleaned?

Why would I want to use secure deletion?

Can Detect Surveillance detect every surveillance program?

What type of spy programs does Evidence Cleaner Gold's Detect Surveillance detect?

What are cookies?


TECHNICAL QUESTIONS
What are the PC requirements for installing Evidence Cleaner Gold?
Installation Requirements:

. Windows 98, ME, NT, 2000, XP
. 12 megs of free disk space (to allow space to unpack the files
and copy them to their installation folders)
. 64 MB of ram, 8 MB free
. Internet Explorer 5.01 or higher.

IE 5.01+ is required both dependencies on files such as the Microsoft
Scripting Runtime, which are installed with Internet Explorer.

Note: Windows 95 installations may work, but are unsupported

For free Internet Explorer updates please visit:
http://www.microsoft.com/windows/ie/default.asp

For free Windows updates please visit:
http://v4.windowsupdate.microsoft.com/en/default.asp

 

Why do I get the message "Registration Code Does Not Exist" when I enter my Registration code?

This can happen if you are entering an invalid code. It can also happen
if you mis-type the code (many users confuse the 1 and i when typing).
The best solution is to cut and paste the code field by field into the
registration text field so as to avoid typing errors.

How do I uninstall?

Uninstallation can be performed from 2 locations. In the Start menu,
under Programs, find the program's start menu entry, then click the
" Uninstall" icon. Also, you may uninstall by opening the Windows
Control Panel and choosing "Add/Remove Programs." In the Add/Remove
programs list, select the name of the program and choose "Remove." If
the program is running at the time you attempt to remove it, you will be
required to reboot your PC to complete the uninstallation.

I'm seeing an error message and the program will not start.

Evidence Cleaner Gold installer does an excellent job of installing the
necessary run time files, however, it is also dependent upon parts of
Windows as well as files included in Internet Explorer. If you cannot
start the program, update your browser and your Windows operating system
to include the latest Service Pack. This can be done for free at
http://www.windowsupdate.microsoft.com

By updating your browser and operating system, you can make sure that
1-you have the latest technology, and 2-any files that have been
corrupted, deleted, unregistered, or moved will likely be replaced.

 

The Program worked initially, but no longer works. An error message may or may not appear when it is started.

It is likely that an unrelated program that used shared files that the
privacy suite also uses was uninstalled, and that this program removed
the shared files when it was uninstalled. To fix this type of problem,
first try reinstalling. If this does not succeed, Uninstall (see How do
I uninstall) then re-download the software and reinstall again.

Why isn't program X being cleaned?

You may have a newer version of that program than our developer's used
when creating the cleaning functionality. If you send the program's
name and version number through our support system (link to contact
page) along with a description of what is not being cleaned, we will
happily investigate adding that capability.

Another possibility is that the program was running when the cleaning
took place. Try closing the program you are attempting to clean, and
then cleaning again. Many programs load their histories into memory
(RAM) while running, and rewrite them to disk when they close. If the
program being cleaned is running, it may overwrite the newly cleaned
settings when it is closed. Some files, such as Index.Dat files require
a reboot for cleaning to be completed.

The Internet Explorer History cannot be cleaned.

When this happens, it usually means that the Internet Explorer cache has
been corrupted. This can happen if you use other history-cleaning
programs, but can also happen as the result of a disk error, or system
problem. There are 2 ways to clean the cache. One uses the standard
way Internet Explorer cleans the cache. The other method attempts to do
it with individual program calls to some poorly documented functions
that can corrupt the cache if they get interrupted. Our program forces
Internet Explorer to handle the cache for us, so any corruption is due
guaranteed to be unrelated to the cache cleaning done by our software.

If this is truly the problem, users will also notice that if they clear
out Internet Explorer's history manually (Tools-->Options-->Temporary
Internet Files-->Delete Files) that it does not properly clear out the
history. In some cases, it will clear out the history up to that day's
history.

This is a low level Internet Explorer/Windows corruption problem. The
only known cure currently is to reinstall windows.



Why do I get a message "Some files were locked and could not be
cleaned"?

When a file is in-use by the system, it cannot be deleted. The easiest
solution is to examine the directory in question, and make sure the file
is not a private or sensitive data file. If it is not recognizable as a
file containing private data, it is easiest to leave the file alone and
let it remain where it is. If it is, it is best to hit CTL-Shift-Escape
to bring up Task Manager, and then locate the program which is using
this file, and terminate it's process.


What is the Index.Dat file?

The Index.Dat file is a file that retains and indexes web browsing
histories. The file can be safely deleted, but not while Windows is
running. Because of this, the Privacy Suite deletes this file only when
a machine is rebooted. Windows recreates a clean version of the
Index.Dat file once it has been deleted. An Index.Dat file is typically
found in both the cookie and the cache folders. For more information
about Index.dat files please visit:

http://support.microsoft.com/?kbid=322916



How is the Index.Dat File Deleted?

Evidence Cleaner Gold uses a type of program called a "service" or "NT
Service" to delete the Index.Dat file. Services can be started before
Windows itself has fully started. Because of this capability, the
Index.Dat file can be deleted before Windows puts the file in-use and
locks it.

How can I verify the Index.Dat file was cleaned?

To verify the Index.Dat file has been cleaned, right click on the
program and choose "Open With" then choose Select Program, and finally
choose "NotePad." If the file has contents that reflect visited
websites, it has not been cleaned.

Why would I want to use secure deletion?

When a file is deleted by Windows (even if the Recycle Bin is emptied),
it is not actually deleted. It is only removed from the list of
available files. an image of that file remains on the hard drive, and
can be recovered by inexpensive undelete utilities.

Can Detect Surveillance detect every surveillance program?

While it is impossible to detect every program, we have made every
effort to cover the most common programs. We continue to research and
detect new espionage programs. Check our site periodically for updates
to the detection files.

What type of spy programs does Evidence Cleaner Gold's Detect Surveillance detect?

Currently Detect Surveillance is oriented toward keystroke and mouse
recorders, as opposed to Adware. In the future, the product may be
expanded to cover both areas.



What are cookies?

A cookie is a mechanism that allows a web site to record your comings
and goings, usually without your knowledge or consent. Sometimes cookies
may be used to enhance your surfing experience at websites, but in any
case cookies store private information about what websites you have
visited. For more information about cookies please visit:

http://www.epic.org/privacy/Internet/cookies/

 

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