Technical questions:

What are the PC requirements for installing PC Speed Booster?

Why do I get the message "Registration Code Does Not Exist" when I enter my Registration code? How do I uninstall PC Speed Booster?


I'm seeing an error message and the program will not start.
How do I uninstall?

The Program worked initially, but no longer works. An error message may or may not appear when it is started.

What does the Obsolete File Scan remove?

What does the Registry Cleaner remove?

What is Disk Fragmentation Caused By?

How Do Start Up Entries Slow my computer?

Why isn't program X being cleaned?

The Internet Explorer History cannot be cleaned.

Why do I get a message "Some files were locked and could not be cleaned"?

What is the Index.Dat file?

How is the Index.Dat File Deleted?

How can I verify the Index.Dat file was cleaned?

Why would I want to use secure deletion?

What are cookies?


TECHNICAL QUESTIONS

Installation Requirements:

  • Windows 98, ME, NT, 2000, XP
  • 12 megs of free disk space
    (to allow space to unpack the files and copy them to their installation folders)
  • 64 MB of ram, 8 MB free
  • Internet Explorer 5.01 or higher.

IE 5.01+ is required both dependencies on files such as the Microsoft Scripting Runtime, which are installed with Internet Explorer.

Note: Windows 95 installations may work, but are unsupported

For free Internet Explorer updates please visit:

http://www.microsoft.com/windows/ie/default.asp

For free Windows updates please visit:

http://v4.windowsupdate.microsoft.com/en/default.asp

Why do I get the message "Registration Code Does Not Exist" when I enter my Registration code?

This can happen if you are entering an invalid code. It can also happen if you mis-type the code (many users confuse the 1 and i when typing). The best solution is to cut and paste the code field by field into the registration text field so as to avoid typing errors.

How do I uninstall?

Uninstall can be performed from 2 locations. In the Start menu, under Programs, find the program's start menu entry, then click the "Uninstall" icon. Also, you may uninstall by opening the Windows Control Panel and choosing "Add/Remove Programs." In the Add/Remove programs list, select the name of the program and choose "Remove." If the program is running at the time you attempt to remove it, you will be required to reboot your PC to complete the uninstall.

I'm seeing an error message and the program will not start.

PC Speed Booster installer does an excellent job of installing the necessary run time files, however, it is also dependent upon parts of Windows as well as files included in Internet Explorer. If you cannot start the program, update your browser and your Windows operating system to include the latest Service Pack. This can be done for free at

http://www.windowsupdate.microsoft.com

By updating your browser and operating system, you can make sure that 1-you have the latest technology, and 2-any files that have been corrupted, deleted, unregistered, or moved will likely be replaced.

The Program worked initially, but no longer works. An error message may or may not appear when it is started.

It is likely that an unrelated program that used shared files that the privacy suite also uses was uninstalled, and that this program removed the shared files when it was uninstalled. To fix this type of problem, first try reinstalling. If this does not succeed, Uninstall (see How do I uninstall) then re-download the software and reinstall again.

What does the Obsolete File Scan remove?

Many computer programs create temporary files, backup files, and other files which can clutter your hard drive and slow performance. PC Speed Booster allows you to find and delete these obsolete files to recover space on your PC. There are two main kinds of obsolete files: Shortcuts are small files that launch a program stored somewhere else on the PC when they are clicked. When double- clicked a shortcut behaves as though you are clicking on the shortcut's target file. Shortcuts to files can be placed:

  • In folders
  • On the Start menu
  • On the Desktop

Temporary Files types such as .tmp, and .temp, .bak, and .old are used as temporary storage or backup files by many installers. If a file of these types has not been accessed recently, it is flagged as a possible obsolete file. Important Note: It is imperative that you review all files before deleting them. You, the end-user, must make the final decision as to whether a file is obsolete. Be careful.

What does the Registry Cleaner remove?

Obsolete Registry entries (ActiveX/COM)

Many programs use shared components (DLL's) to perform common functions. The Windows registry tells programs where these shared components are located. When a shared component has been uninstalled or deleted, and no longer exists, it's entry in the registry is useless, and can be safely removed to reduce clutter. To get started, just click Scan to scan your system for obsolete files. Once scanning has completed, review the entries,and delete those files which are obsolete.

What is Disk Fragmentation Caused By?

Disk fragmentation is caused over time as a natural result of creating and deleting files and folders, and installing and uninstalling software. Windows does not necessarily save files and folders in a single location on the hard drive. As files are deleted, and programs are uninstalled, smaller blocks of empty space are created where the file once existed on the disk. Files are saved to the first empty location on a hard drive. If the location is not large enough to hold the entire file, the remaining portion of the file is saved to the next available location. Over time, most files and folders will be saved in small pieces in different locations across the hard disk. The more fragmentation on a disk, the slower the computer's file reading and writing performance will be. Fragmentation lowers disk performance (and speed) because the hard disk head must jump to different points on the disk to read the scattered parts of each file. This is a leading cause of performance degradation, as well as wear and tear on a hard drive. It is suggested you defragment your hard drive once a month. Once the Windows defragmentation tool loads, simply choose the hard drive to work with, and click "Defrag." In order to defragment a hard drive, you must have Administrator privileges on the machine.

How Do Start Up Entries Slow my computer?

Windows has many hidden locations from which a program may be automatically started. Programs that start themselves automatically slow down the PC boot process. Many startup programs stay active after a PC has booted, which means they continue to use memory, and CPU cycles, and therefore slow down other programs. Programs which auto-start themselves range in usefulness from the very useful, such antivirus programs, to harmful programs such as viruses and spyware. PC Speed Booster allows you to edit your PC's Startup Entries so you can take control of what programs run on your machine.

Why isn't program X being cleaned?

You may have a newer version of that program than our developer used when creating the cleaning functionality. If you send the program's name and version number through our support system (link to contact page) along with a description of what is not being cleaned, we will happily investigate adding that capability.

Another possibility is that the program was running when the cleaning took place. Try closing the program you are attempting to clean, and then cleaning again. Many programs load their histories into memory (RAM) while running, and rewrite them to disk when they close. If the program being cleaned is running, it may overwrite the newly cleaned settings when it is closed. Some files, such as Index.Dat files require a reboot for cleaning to be completed.

The Internet Explorer History cannot be cleaned.

When this happens, it usually means that the Internet Explorer cache has been corrupted. This can happen if you use other history-cleaning programs, but can also happen as the result of a disk error, or system problem. There are 2 ways to clean the cache. One uses the standard way Internet Explorer cleans the cache. The other method attempts to do it with individual program calls to some poorly documented functions that can corrupt the cache if they get interrupted. Our program forces Internet Explorer to handle the cache for us, so any corruption is due guaranteed to be unrelated to the cache cleaning done by our software.

If this is truly the problem, users will also notice that if they clear out Internet Explorer's history manually (Tools-->Options-->Temporary Internet Files-->Delete Files) that it does not properly clear out the history. In some cases, it will clear out the history up to that day's history.

This is a low level Internet Explorer/Windows corruption problem. The only known cure currently is to reinstall windows.

Why do I get a message "Some files were locked and could not be cleaned"?

When a file is in-use by the system, it cannot be deleted. The easiest solution is to examine the directory in question, and make sure the file is not a private or sensitive data file. If it is not recognizable as a file containing private data, it is easiest to leave the file alone and let it remain where it is. If it is, it is best to hit CTL-Shift-Escape to bring up Task Manager, and then locate the program which is using this file, and terminate its process.

What is the Index.Dat file?

The Index.Dat file is a file that retains and indexes web browsing histories. The file can be safely deleted, but not while Windows is running. Because of this, the Privacy Suite deletes this file only when a machine is rebooted. Windows recreates a clean version of the Index.Dat file once it has been deleted. An Index.Dat file is typically found in both the cookie and the cache folders. For more information about Index.dat files please visit:

http://support.microsoft.com/?kbid=322916

How is the Index.Dat File Deleted?

PC Speed Booster uses a type of program called a “service” or “NT Service” to delete the Index.Dat file. Services can be started before Windows itself has fully started. Because of this capability, the Index.Dat file can be deleted before Windows puts the file in-use and locks it.

How can I verify the Index.Dat file was cleaned?

To verify the Index.Dat file has been cleaned, right click on the program and choose “Open With” then choose Select Program, and finally choose “NotePad.” If the file has contents that reflect visited websites, it has not been cleaned.

Why would I want to use secure deletion?

When a file is deleted by Windows (even if the Recycle Bin is emptied), it is not actually deleted. It is only removed from the list of available files. An image of that file remains on the hard drive, and can be recovered by inexpensive undelete utilities.

What are cookies?

A cookie is a mechanism that allows a web site to record your comings and goings, usually without your knowledge or consent. Sometimes cookies may be used to enhance your surfing experience at websites, but in any case cookies store private information about what websites you have visited. For more information about cookies please visit:

http://www.epic.org/privacy/internet/cookies/

 

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